Resolving Complaints by Writing to the Regulators

What to Include
If you have written a letter to the bank that does not produce the desired results, you can write to the bank’s regulator for assistance. Sometimes that means writing to the FDIC. Include the following information to help the regulators investigate your complaint:

1. State the problem briefly in a letter. Tell them what occurred and how you would like to see the matter resolved.
2. Include your full name, address, and daytime and evening telephone numbers with area codes.
3. Provide the complete name and address of the financial institution, along with the names of employees who have assisted you with your problem.
4. Include pertinent account information, such as account numbers and the type of product you have (checking account, savings account, home equity loan, or home loan).
5. Include important dates, such as the date a transaction took place or the date you contacted the financial institution about your problem.
6. Send copies of documents that may explain your problem. Keep original documents.
7. Sign and date your letter.

Example Complaint Letter
For an example of an effective complaint letter, look under “Sample Complaint Letter” in the Information Booth.