Example Complaint Letter

An effective complaint letter to a bank will include many important components.

The following is an example of an effective complaint letter:

Your Name
Your Address
Your City, State, Zip Code
Date

Name of Contact Person
Title, if available
Company name
Consumer Complaint Division, if you have no contact person
Street Address
City, State, Zip Code

Dear (contact person):

RE: (Account number, if applicable)

On (date), I bought a $150 item at (name of department store, store). I was reviewing my credit card statement and I noticed I was billed twice for the same item.

To resolve the problem, I would appreciate it if you would credit my account for $150. Enclosed is a copy of my receipt.

I look forward to your reply and a resolution to my problem. I anticipate hearing from you before (set a time limit). Please contact me at the address above or by phone (home and office numbers with area code).

Sincerely,

Your name

Enclosure(s)
cc: (reference to whom you are sending a copy of this letter, if anyone)